Maaaaaaaaaan
Smash Lord
Funny thing is, I didn't leave them because of customers, I even had a lady invite me over for spaghetti and date night once. lmao
If I had lived in the Boston area where I was taking calls I should've done it. q.q
I left because near the end of my second week of live calls, I had a guy who just really didn't understand internet call me and ask to help fix his router. Took maybe 10 minutes to explain the simple powercycle process and do it, pretty easy call honestly. Well after we got done with that and I asked if he needed anything else, he explained he was at his brother's house and the reason they got internet for him was because he was learning disabled and wanted to play Call of Duty online and shiz. So he bought him a PS3, but he'd never set one up and had no clue how to set up his internet on it, asked me if I could walk him through it.
Comcast doesn't want us doing anything past router/computer working, so I kinda' start to say he'd have to call Sony, but decided **** it he needs help. So I walk him through it all over the phone, takes about an hour total for what was originally a 10 minute call. Everything's done, he's really happy, I was happy for him, call's over. Immediately get pulled aside by my supervisor who saw simply I was in an hour long call and got chewed out for not referring him to Sony for his issue. I go on break pissed off, decided to clock out for good that day and never went back.
If I had lived in the Boston area where I was taking calls I should've done it. q.q
I left because near the end of my second week of live calls, I had a guy who just really didn't understand internet call me and ask to help fix his router. Took maybe 10 minutes to explain the simple powercycle process and do it, pretty easy call honestly. Well after we got done with that and I asked if he needed anything else, he explained he was at his brother's house and the reason they got internet for him was because he was learning disabled and wanted to play Call of Duty online and shiz. So he bought him a PS3, but he'd never set one up and had no clue how to set up his internet on it, asked me if I could walk him through it.
Comcast doesn't want us doing anything past router/computer working, so I kinda' start to say he'd have to call Sony, but decided **** it he needs help. So I walk him through it all over the phone, takes about an hour total for what was originally a 10 minute call. Everything's done, he's really happy, I was happy for him, call's over. Immediately get pulled aside by my supervisor who saw simply I was in an hour long call and got chewed out for not referring him to Sony for his issue. I go on break pissed off, decided to clock out for good that day and never went back.