The worst customer apathy I ever had was two years ago, when the owner of our local sofa manufacturer took his whole family to Mexico for a vacation, and while they were there, they got dangerously sick and they weren't sure if his toddler grandchild was going to make it. He stayed two extra weeks in Mexico at the hospital and no custom order sofas were completed in that time.
We called to inform the various customers whose sofas were going to be delayed, and all of them basically said "oh wow that's terrible, I understand" except for one ****er who answered, and I quote, "Well that's not my problem. What are you going to do for me?"
*****, **** you and everyone you love.