Oooooh you reminded me of the time I was ****ing done with a customer's ****.
"Hey, can you help me find the rice pudding?"
Sure, it's over here
*We walk to the rice pudding*
Is this one the one you want sir?
"No, that's the wrong thing"
Oh, perhaps this one? Or do you have a brand preferred?
"No, it's not that!"
Which one do you want then sir?
"I don't know, you don't ****ing have it apparently, disgraceful"
I'm sorr-
*Customer notices what he was looking for and grabs it*
"See? THIS one!" *in a highly aggressive tone*
Oh, my apologies, I was looking at the rice pudding because you said you wanted the RICE PUDDING and not the CHOCOLATE MOUSSE!
*complete silence*
Have a nice day
Best customer story like that I've got:
A lady came into our store asking to see the Hawthorne sofa. So I took her to the one Hawthorne sofa we had on the floor.
"No, that's not the Hawthorne."
"...I'm sorry? Yes it is."
"No it's not."
"Maybe you're thinking of a different sofa model then? I assure you, we've only ever had one Hawthorne style, and this is it."
"No. It's not. Last time I was here it was something different. Maybe you have the wrong name."
"Ma'am, I was the one who named it."
She said the last time she was here the Hawthorne had arms. I explained that the Hawthorne is explicitly the only sofa we make that
doesn't have arms. That's kind of its whole thing. She countered by saying it was different on the site, so she looked it up on her phone to prove me wrong. When she saw the picture on the site was the same as what was right in front of us, she said:
"Oh, well someone must have changed it. It was different before."
"Ma'am, I am the person who made our site from scratch. I was also involved in making and refining the prototype, and I personally chose the name. I can assure you there has only ever been one Hawthorne."
"Well it's wrong."
I remember the 'well it's wrong' so vividly because I had no idea how to respond. I went from wanting to help her find what she was looking for to wanting to just kick her out for being a stubborn jackass.