More like what some people don't want to accept is actually happening due to a misguided sense of brand loyalty.
i'm going on a tangent here, but I saw a tweet that sums it up:
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It is SHOCKING how true this is becoming. People need to realize this "Nintendo doesn't owe us anything" nonsense is not only wrong and GROSSLY inaccurate on a historical level, but also harmful to the consumers themselves. You know what happens when a video game company isn't held in contempt for their actions enough? You get this:
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Do you like your mainline Mario games being consistently high quality with mostly fluid controls and (Usually) little to no jank? Well, keep demanding it and be willing to hold Nintendo responsible when they **** up like we did with the WII U. The more fans are allowed to be convinced that less and less effort is okay, the less you will receive quality service in response to what you want.
Furthermore, those that say it is unreasonable to expect Nintendo to conduct themselves better while the world's in the state it's in should really look at what their competitors have done and realize that it's not a matter of what you CAN'T do, it's a matter of doing what you CAN do, It would take someone like me a grand total of FIVE MINUTES to record a basic-ass YouTube video saying "We here at Nintendo have heard the response to the lack of news regarding upcoming games in the last few weeks and would like to extend our apologies to our fans around the world for our lack of transparency at this time, In response to your feedback, we are discontinuing the partner showcase format going forward and will be returning to the traditional Nintendo Direct format. While this will mean updates may come more slowly, our goal is to provide you with information on as many Nintendo projects we can and be consistent in our delivery of updates going forward. We hope to provide you with at least one substantial update video by the end of the next month, with others to follow. We thank you for your patience as we struggle to adjust in this trying time, and we apologize for the inconveniences we have placed upon our fans. We look forward to earning back your trust in the future."
....Yeah, maybe it wouldn't even have to say that, with those exact conditions, but can you imagine if Nintendo actually came out and said "Yeah, we're **** right now and we're sorry for it. We're gonna fix it."? No corporate fluff, no smiles, just "We ****ed up. Our bad." - The amount of good will restored would be immaculately better than what they're doing now.
Sadly though, we aren't going to get that because "TEH COMPANEH!!" has to look like it knows what it's DOING rather than address what's actually happening,