DragonBlade64
Smash Apprentice
- Joined
- Jan 19, 2015
- Messages
- 177
I don't really feel like getting into specifics, but this week has just been horrible work-wise. Ever since summer started, the phone at work keeps ringing off the hook and a good number of calls have been numerous sob stories about something that happened with the store (people bought something and it wasn't right, they keep losing things while shopping, blah blah blah).
Well, this week in particular, those types of calls just skyrocketed and of course I have to keep answering it or else I'll get yelled at. The problem is, I can never figure out which other department to transfer over to because the person over the phone really isn't giving anything specific. So, the only thing I can think of is to transfer over to the customer service desk. I do that a few times, and of course, I get paged by customer service and I'm told to transfer to the right department instead of bugging them about it.
And just today, I had one customer in particular come in early and he got stupidly frustrated because he had to open a new account (never rented before) and left half the new member form blank, including leaving out all the necessary information. Eventually, he shoved the form at me knocking over a bunch of crap on the counter and yelled, "I shouldn't have to do this for a d*** movie!" I just went right into pure survival mode right there. I didn't care about getting the rest of his info, I just wanted him out of there. Ruined the rest of my otherwise okay day. I swear, if I had the guts to do it or was in charge of the place, I would have screamed at him to get the eff out and never come back. Trying to be nice and stay positive is starting to become way too difficult for me.
I think my job is seriously starting to affect my mood for the worst. I'm starting to not care about anything, I'm not getting motivated, the only thing I can think of is the anxiety I get over work, I constantly feel like I'm getting depressed... like, after that customer finally left, I just wanted to sit down and cry for a bit.
So, because of all that and then some, I've finally decided to make the drastic decision to put my notice in next week. I just hope it goes okay, only because the company is opening up another store soon and the only other employee that works as much as I do leaves next week also. The last thing I want is the management getting mad that I'd be leaving out of the blue when they probably need experienced workers, and the fact that my co-worker put his notice in recently doesn't help either...
Well, this week in particular, those types of calls just skyrocketed and of course I have to keep answering it or else I'll get yelled at. The problem is, I can never figure out which other department to transfer over to because the person over the phone really isn't giving anything specific. So, the only thing I can think of is to transfer over to the customer service desk. I do that a few times, and of course, I get paged by customer service and I'm told to transfer to the right department instead of bugging them about it.
And just today, I had one customer in particular come in early and he got stupidly frustrated because he had to open a new account (never rented before) and left half the new member form blank, including leaving out all the necessary information. Eventually, he shoved the form at me knocking over a bunch of crap on the counter and yelled, "I shouldn't have to do this for a d*** movie!" I just went right into pure survival mode right there. I didn't care about getting the rest of his info, I just wanted him out of there. Ruined the rest of my otherwise okay day. I swear, if I had the guts to do it or was in charge of the place, I would have screamed at him to get the eff out and never come back. Trying to be nice and stay positive is starting to become way too difficult for me.
I think my job is seriously starting to affect my mood for the worst. I'm starting to not care about anything, I'm not getting motivated, the only thing I can think of is the anxiety I get over work, I constantly feel like I'm getting depressed... like, after that customer finally left, I just wanted to sit down and cry for a bit.
So, because of all that and then some, I've finally decided to make the drastic decision to put my notice in next week. I just hope it goes okay, only because the company is opening up another store soon and the only other employee that works as much as I do leaves next week also. The last thing I want is the management getting mad that I'd be leaving out of the blue when they probably need experienced workers, and the fact that my co-worker put his notice in recently doesn't help either...