Frustration Ventilation & Air Conditioning
AAAHGHGHGHAHGH!!!!!!!!!
You know why the ProImpact.ca roster isn't back up yet?
Because incompetent people run web servers and domain hosting!!
I've been trying to get some decent customer service out of
www.canadianwebhosting.com for MONTHS now! MONTH!SS!!!!
Usually, I try and open their live chat support thing (you know, the one that says LIVE SUPPORT ONLINE NOW) when I am greeted with a popup window that says:
Please select the department you would like to reach:
Sales Support (offline)
Billing Support (offline)
Hosting Support (offline)
..wtf??
Sometimes one of them is online and I'll go and ask some question and I am greeted with this:
Please hold while we contact a representative. If he/she does not respond in a few seconds, then he/she is not available at this time.
...WTF????
So I'm supposed to just sit here and wait and see if someone shows up, even though you've been advertised as "online" both in brackets, not to mention on the main page with the pretty graphic that says LIVE SUPPORT ONLINE NOW all the time, regardless of whether or not there's anybody there. It is blatantly false advertising.
Alright, so check this out, I actually get to talk to somebody for a change:
Randall Morrison: Hello, I'm attempting to work around a number of issues I've been having with MySQL databases at
www.et-cet-era.ca. I need to copy an existing database to a new name, however the cPanel interface does not allow that action. I am able to do it through PHPMyAdmin, however when I try to, it tells me that I do not have the required permissions. I was told last time that PHPMyAdmin's functionality is limited, but is there any way that I can use it as an administrator to at least make some changes?
Welcome Randall Morrison! Please hold while we contact a representative. If a representative does not respond in a few seconds, then he/she is not available at this time.
You are now speaking with Fabin of Hosting Support.
Fabin: hello..ca u please open a ticket on the issue...also send details of database with his...
Randall Morrison: No thanks, I don't exactly have a lot of positive experiences with opening tickets.
Fabin: okay...then please let us know the database details .. we will try to replicate and solve issue..
Randall Morrison: What do you mean by "database details"?
Fabin: i mean the database name
Randall Morrison: The database name is "randall0_wikidb". The only database user is "randall0_etc".
Fabin: okies.. please hold on.. let me check...
Randall Morrison: Righto, thanks.
Fabin: can i know the user password
Randall Morrison: Yep. Should be: ******.
- Your party has left this session. -
Randall Morrison: Wow, really...?
....W....T.....F..????!?!?
I mean, never mind the fact that the guy is supposed to be a customer service rep but he types like Brad. The service industry is no place to be trying to give people instructions in the language of an internet ******; there's money involved here! Wasted money.
However, I am a patient person and a persistent one at that, so I tried again. Incidentally, this isn't the first time this has happened, but usually the guy on the other end reads my question, knows that he can't understand it or help me fix the problem and then just rudely disconnects, blaming the rejection of my inquiry on "connectivity issues."
See:
Randall: I get awfully tired of being given incomplete information after ten minutes only to be disconnected from your live chat service before I can even ask for clarification.Web Hosting Douchebags: Hi,
It looks like there was an interruption in connectivity that caused our online support to lose their connection.
Kevin, Customer Support
But again, I wasn't done with Fabin today. This "Kevin" guy has been considerably more helpful than the entire service staff put together, but that's not to say I've made much progress.
Randall Morrison: I was just speaking with Fabin and was disconnected. Presumably by accident.
You are now speaking with Fabin of Hosting Support.
Fabin: hello...
Randall Morrison: Welcome back. Connection problems?
Fabin: yeah...
- Your party has left this session. -
Awwww, he put a little sad face....how cute....
Then he didn't say anything for about five minutes and was disconnected again. Followed by:
Randall Morrison: Disconnected again...?
You are now speaking with Fabin of Hosting Support.
Fabin: hello...
Randall Morrison: Hey. Another interruption in connectivity I see.
Fabin: yeah. sorry bout that.
- Your party has left this session. -
AAAAHAHAHGHHG!!!
So anyway, yeah, it'll be up eventually, but I gotta get me a whole new web server, because it's difficult to accomplish anything on a serious scale when the people distributing your information can't tie their own shoes.