Learn how to order pizza.

[KAOSTAR]

Every single time I've ordered pizza with friends, it goes along the lines of,

''What deals do you have today? How much are they? What toppings?''

''HEY GUYS! What shall we get?''

<3 minute debate>

''Ok. Just to make sure, is this the cheapest we can get? Thanks, we'll have that one.''

All I can say is too bad for you. If you give me attitude on the phone, I'll just buy somewhere else because I don't feel anything in that conversation is unreasonable or unusual. That's how a large group of people will always buy a pizza deal on the phone.

Its too bad that your threat is empty because if hes on the phones, most likely he doesnt deliver and doesnt deal with tips. This means he doesnt give a **** about you not making him work by saying "Ill take my business elsewhere"

the world, it sucks I know.

 

[Lythium]

This makes my feel better about my job everyday. I highly recommend it to anyone who works with the public on a regular basis.

 

[Handorin]

As Tom said, I do work at a pizza place, and I have for about 2 years as an insider and a driver. I'll give some background and some experiences I have had so some of you guys can be better consumers. >_> (I'll probably repeat some stuff said in this thread, but I don't care xD)

EDIT: Sorry for the block of text. I just bolded some of the main points/headers.

1. Do your research. Know what you want and if there are some specials. You can check for some coupons online, or if you call, the CSR (Customer Service Rep) will probably tell you some deals. Note most places have a lot of deals all the time and we arnt obligated to say them all. It helps out a lot to know kinda what you want or how many people you are feeding so we can tailor specials to you. Pizza can be pretty expensive. Sometimes I'll think, "Man, this guy is crazy for spending this much money on pizza. He could cut it down by doing this:" And actually, if I answer the phone and you sound nice enough, I might put in a deal if you dont ask. Also, read the fine print on coupons, sometimes you cant combine deals. As SauceBoss said, don't order something we dont have. I will either give you something similer or say we dont have it. Do you reallllly want everything? or just a supreme, extrav, etc.?

2. REVIEW your order. If you call, ask the CSR to repeat it back if he/she has not done so already. If you are online, look at it before you checkout. Many pizzas can be saved if you do this. I was working one time and someone placed an internet order for 2 Thin Crust, no sauce, no cheese, with BBQ chicken and pineapple. So basically crackers with pineapple and bbq for about $20. When the guy got there, he payed and looked at his pizza and got pissed because it was "wrong". Well, we made it exactly as he placed it. We later got a call from his manger saying we embarrassed his employee or something, but we didn't really care. They payed, left the pizzas, and didn't want new ones.

3. Times:
Pickup: You can -usually- get there a few minutes early and expect it ready. Ideally where I work, it takes 1-2 min on the makeline and 6min in the oven. But we might have said 10-15min.
Delivery: We get it there as fast as we can. As soon as it is out of the oven, a driver leaves if one is available. Do not expect any less than what was said on the phone.
In General: Use common sense. If the weather is bad, if there is a big event in town or on TV, expect a long wait. If you don't want to go pick up a pizza because it is raining, don't expect the driver to be any more happy about it. It also means EVERYONE else is getting pizza and we are stretched to our limits.

4. Tell the CSR EVERYTHING you think the driver might need to know. Give them a phone number, maybe another. If you are in a hotel, give them the room number and your cell, and MAKE SURE they have the right hotel address in. I've spent many trips back and forth because someone messed up and I couldnt find the person. If you are in an apartment complex, give them the gate code to open the gate or to reach you. How else am I supposed to get in? Give them any other information that would help find it like building number, where the numbers are located on the building, etc.

5. Don't pay with large bills. Depending on how much your order is, the till likely doesn't have a huge amount of change. Where I work, drivers only carry up to $20 in change. Ask before hand if it is ok to pay with w/e bill you have. Also, if you got a delivery, don't expect coin change. I dont carry it, and it would be such a pain to actually do it.

6. Please tip. =( Drivers depend on tip money. It's really depressing to claim nothing at the end of your shift because people are so stiff they won't even give $1. I know drivers where I work don't start at the new minimum wage, they start on the old one because they are tipped employees and were not forced to go up. Luckily, when I went from an insider to a driver, I kept my wages and probably make more per hour than most or all of the drivers. We remember who you are and if you tip.

 

[Heartz♥]

We order pizza online, so screw formalities.

Edit: Okay that was mean. I apologize.

 

[kigbariom]

Sorry if I caused your people inconvenience,

 

[GreenKirby]

This makes my feel better about my job everyday. I highly recommend it to anyone who works with the public on a regular basis.

No WAY people are THIS dumb. lol

 

[The Sauce Boss]

Gimme the number to your restaurant.Please.

Why? LOL.

Well sorry for assuming you are rude to customers, Sauce Boss. Though when you repeatedly call the customer an ''idiot'' and swear and get mad, perhaps you need the chill pill. I am never rude to people and nothing I said implies I would be and so I expect the same courtesy in return.

The swearing and stuff was part of the comedy. What did you want me to post "His order was a bit unorthodox, but I am sure he is a good person"? It really wouldn't of had the same effect. You simply didn't get it.

Your complaint is still ridiculous though. People in everyday conversation ask vague questions - it's nothing to do with them being dumb. If you don't understand the question, ask them to specify. It takes all of 5 seconds and it's nothing to get annoyed over.

I already covered this in my last post, but let me elaborate. It should not take 15 minutes to order two pizzas (yes this actually happened, and it was very busy at the time). What are these vague questions? I'll assume it is the one about the deals. I WILL NOT list off 20 deals/coupons to you. It takes way more than 5 seconds to do this. 90% of the deals are something completely different than what you want anyway. If you at very least say something like "I want a pizza and some bread", I know where to guide you.

In my experience, most pizza places do not place all their deals (and therefore prices) on their flyers. You yourself said your restaurant has several deals and I would fully expect to hear all of them. Sometimes, the delivery charge isn't even on the flyer. Therefore, I do not know if an establishment is too expensive or not. I don't feel bad for phoning up and finding out. That's kind of what a phone is for.

You would honestly want me to list off every single one? Why would you waste your time? Just tell me what you want and I'll tell you if there is something similar that applies to a deal. Much less difficult. Listing off deals IS NOT casual conversation. It is painstaking.

I have no problem telling people the delivery charge.

I never threateded you. But if I feel someone is rude to me, I choose not to have business with them (never happenned with me on the phone because most people understand that a large group people new to their restaurant can take a few minutes to decide on food). Sure, it can be annoying. But it's common and you should expect it. A group of new customers unaware of all your deals are naturally going to think about what they buy.

I didn't think YOU threatened me. I was describing what it would actually take for me to be rude to a customer.

Yes, if you are a new customer it is going to take longer. This doesn't mean I am going to list off every last deal. Do you want me to personally read the entire menu to you also? I don't understand why I need to be on the phone with you while you are still deciding your order. Decide THEN call. Do you honestly call places without any idea of what you want? You should at least know something like 'I want two pizzas'. Then from there I can tell you the deal/price/etc. Calling and just saying something like "Whaddya guys got?" IS stupid. If that is rude, I accept it.

 

[SuperBowser]

The swearing and stuff was part of the comedy. What did you want me to post "His order was a bit unorthodox, but I am sure he is a good person"? It really wouldn't of had the same effect. You simply didn't get it.



I already covered this in my last post, but let me elaborate. It should not take 15 minutes to order two pizzas (yes this actually happened, and it was very busy at the time). What are these vague questions? I'll assume it is the one about the deals. I WILL NOT list off 20 deals/coupons to you. It takes way more than 5 seconds to do this. 90% of the deals are something completely different than what you want anyway. If you at very least say something like "I want a pizza and some bread", I know where to guide you.

No, your reply to my first post implied you thought I was an idiot customer. If I'm mistaken, sorry. But that is what I'm referring to, not the OP.


The thing is, the conversation is simple.

''Hi, I was wondering if you guys have any special pizza deals for today?''
''...how many people is this for?''
''Oh sorry, I forgot to say. It's for 8 people.''
''Ok. We have _____________''

That is all of 5 seconds. Nobody is making you list off all the deals. My orders normally take 5 minutes. Sure, the guy may have to wait for a few minutes of silence and list me a few deals but if I'm about to drop 30 pounds on the phone (before the economy crash this would have been 60 dollars -_-) I think taking a few minutes is totally warranted. I don't want to be wasting that sort of money.

 

[The Sauce Boss]

No, your reply to my first post implied you thought I was an idiot customer. If I'm mistaken, sorry. But that is what I'm referring to, not the OP.


The thing is, the conversation is simple.

''Hi, I was wondering if you guys have any special pizza deals for today?''
''...how many people is this for?''
''Oh sorry, I forgot to say. It's for 8 people.''
''Ok. We have _____________''

That is all of 5 seconds. Nobody is making you list off all the deals. My orders normally take 5 minutes. Sure, the guy may have to wait for a few minutes of silence and list me a few deals but if I'm about to drop 30 pounds on the phone (before the economy crash this would have been 60 dollars -_-) I think taking a few minutes is totally warranted. I don't want to be wasting that sort of money.

Except when it isn't for 8 people, let's assume it is for 4 people, almost every deal would be an appropriate amount of food. I would still have to run down a list of about ten different things.

Do you think I ACTUALLY list off the deals? When someone asks "Do you have any deals?" I always follow with "What are you looking to get?"

What makes it a funny question for someone to ask is I could just say "Yes. yes we do have deals." and it would answer their question. Maybe you can't see the humor in that, but from my experiences I do.

 

[pockyD]

wow suck it up

stupid people existing is the only reason your job hasn't been completely replaced by a computer (and online ordering is already WAAAY better when available), so you should thank your lucky stars you can get paid to spend 15 minutes reading off a sheet of paper as opposed to sitting at home with no money

 

[The Sauce Boss]

wow suck it up

stupid people existing is the only reason your job hasn't been completely replaced by a computer (and online ordering is already WAAAY better when available), so you should thank your lucky stars you can get paid to spend 15 minutes reading off a sheet of paper as opposed to sitting at home with no money

lol ok.

I am so thankful for my pizza job! Please don't replace it! I love mindlessly reading off a sheet! It is so much better than sitting in the back talking to my friends!

I don't NEED the money. I leave for college in the fall anyway so I won't be working then. The only reason I keep my job is because all of my friends work there and it is ludicrously easy. I am thankful for my friends, not corporate low wage jobs.

stfu prick. I have too much self-respect to be thankful of difficult customers.

 

[pockyD]

lol ok.

I am so thankful for my pizza job! Please don't replace it! I love mindlessly reading off a sheet! It is so much better than sitting in the back talking to my friends!

you want to get paid for sitting in the back talking to your friends

duh, who wouldn't? but you really don't realize how stupid it is to "expect" to be doing that instead of serving customers?

I don't NEED the money. I leave for college in the fall anyway so I won't be working then. The only reason I keep my job is because all of my friends work there and it is ludicrously easy.

If it's easy, then you have no issue with stupid people.

If stupid people make it hard, you have no reason to keep the job since you don't need the money

Just pick a story and stick to it

I am thankful for my friends, not corporate low wage jobs.

Sucks that you can only see your friends while at work in a pizza place, so you had to get a job there

stfu prick. I have too much self-respect to be thankful of difficult customers.

Yeah, you must have a ton of self-respect working what you consider to be a thankless job dealing with stupid people even though you don't need the money just so you can hang out with your friends there

Way to discreetly throw the random insult in there though. nicely done, 8/10



your job is to deal with dumb people. it is not to "hang out". any downtime you have should be considered a blessing, and any day where you're on the phones for 2 hours straight at a time should be "expected" out of your job

you being not even in college yet explains your ridiculous outlook in life of expecting to have everything handed to you though

 

[Sanu]

^ wow, tight ***.

Good read TC, was entertaining.

 

[SuperBowser]

I fully expect you to list all the deals relevant to me. It seriously doesn't take that long to go through 10 deals, though you can easily narrow it down further by asking for a price range/number of pizzas/types of toppings etc. It's your job.

You're just trying to justify the fact you're lazy. Yawn.

edit: well. pockyD finished the topic and your silly arguments so I'll say no more.

 

[Sanu]

I fully expect you to list all the deals relevant to me. It seriously doesn't take that long to go through 10 deals, though you can easily narrow it down further by asking for a price range/number of pizzas/types of toppings etc. It's your job.

You're just trying to justify the fact you're lazy. Yawn.

Oh, and you.

You're absolutely wrong, not all groups order like your bunch. In fact, I'd go as far to say say most groups don't.

 

[pockyD]

hey, i personally know exactly what i'm ordering when i call

that's not the point... obviously if people care about not wasting their own time, they would already bother to do their "research" beforehand.

on the other hand, it's not the customer's responsibility to worry about wasting the employee's time

it'd be like a baseball player complaining that every day, people are throwing balls at him

 

[Azua]

SWF: where pizza topics turn into flames.