Pretty much.
There are different types of trust.
A character not being playable is just that. It's a character not being playable. It sucks, sure, but we get over it.
A character being taunted, teased, and then wind up not playable? After a year of said teasing? When the company
knows that you want the character, and have been misinterpreting their posts?
You don't have a reason to trust that company, or it's products. It clearly does not value you as a customer. When the employees are posting pics mocking you (Barney pic, Smash Ball Meta Knight on Pyrosphere), when the company teases the character, and doesn't take the same steps to confirm the official status that they do for every other character, that sends a message. That is Nintendo telling everyone still believing in Ridley that they are not a target customer for Nintendo.
Nintendo is saying that @
Eisendrachen
's status as a customer is less important to them than either: A) The fun they get out of trolling the fanbase. Or: B) The effort to make a two line twitter disconfirmation.
Nintendo knows the Ridley fans are here. By this point (more than a year after the tease), they
KNOW there's a massive hunk of the fanbase that has misinterpreted the initial post about Ridley (
This is assuming that Ridley is not playable, even though he actually is and we all know it.). They have not
BOTHERED to take fifteen seconds out of their day to type "Ridley is a stage boss. Unfortunately, he is not playable this time".
That is a company that does not care about you as a customer.
However, I think we can agree, that is
NOT Nintendo.