>Get an e-mail
>ShopTo, the place I pre-ordered my FE Echoes Collector's Edition from, says my card is rejected
>Oh yeah, I haven't used that site since my last card which is now expired and I forgot to change it. My bad.
>Brings the site up to change it
>Enter in password
>Brings me back to homepage but I'm not logged in
>"That's a weird way to tell me my password is incorrect but OK"
>Try some more passwords, no way they could be wrong, I don't forget passwords like that
>"Screw it, I'll reset my password"
>Upon attempting to change my password, the site brings up an internal error page
So you can't send me my product for something that was admittedly my mistake, but I can't rectify this easily fixable mistake because your site is broken.
And that, is how you lose a customer. Luckily, GameStop.ie has it in stock for less than €2 more than what ShopTo was giving it to me for (and there may yet have been shipping charges since it's from the UK), and I'll probably get the game faster this way (at least by Monday), so nothing is lost really.