ChikoLad
Purple Boi
- Joined
- Jan 11, 2014
- Messages
- 23,084
No, in moderation simply refers to only letting the employees buy one or two at a time. In the case of King Dedede, Shulk, and Meta Knight, it's looking like stores only got one or two to begin with in the EU, assuming they get ANYTHING (many stores have not - Smyths Ireland completely removed the listings for these characters from their website a day before release, for example, because all of their stock for them has been cut off). Again, read that Reddit post I linked to - retailers were expecting more, but Nintendo cut off their supply. Nintendo's fault.Key words there being "in moderation". It's fine if you give some to employees IF there is still enough for consumers. Whether or not employees are customers doesn't really relate to the original discussion (that being whether or not this is GAME's or Nintendo's fault); GAME is giving the employees the perks (or the employees are taking it, whatever), not Nintendo.
Nintendo may not be giving out the perks to GAME employees or be in control of the employees, but as one of the largest video game companies in the world, with their OWN retail store in the US, they should be well aware of the concept of employee perks at retailers. They shouldn't be supplying a mere one or two of each figure to retailers. They shouldn't be cutting off supply right before release (and then not tell anyone why). They know full well that any employees that work there, and happen to want the product, will buy it, regardless of stock. There isn't even anything unethical about it. Suppliers are simply supposed to supply enough of a product so that a retail employee's purchase isn't enough to change an "In Stock" to an "Out of Stock". This is common sense.
A certain amount of stock is generally allocated to shelves, with pre-order stock being separate. That's why the manager probably chimed in.Note how the employee said that there were amiibo in stock, but the manager jumped in and said that pre-orders weren't allowed. No contradiction here, just bad customer service.
Another very plausible explanation (based on the e-mails GAME and other European retailers just sent out), is that they were just finding out about Nintendo cutting their stock below what was predicted. So they held off on pre-orders for the time being so they could re-confirm their stock (and how much of it could be allocated to pre-orders, and how much of it could be allocated to the shelves).
It's bad customer service alright - by Nintendo, that is.
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