Sorry to hear that, bud. I would call Sony's support line, myself.
But I want to get the discussion rolling on Cloud's viability and ranking (if we can without getting everyone's jimmies rustled.)
Frankly, I think he's somewhere between mid and high-tier, like so:
[
]--[TOP]--[HIGH]--
--[MID]--[LOW]--[BOTTOM]
He's got a lot going for him; decent speed and weight, both a good punish and a good combo game, great kill power, and a recovery that's hampered only by a linear up-special that doesn't always ledge-snap.
But he's not perfect, nor should he be. As we all know, his recovery is his Achilles heel, and he struggles with being juggled by some characters, and some of his kills rely on good reads; But it seems that as of late, whenever VGBC or some other 'Tuber posts a "Cloud vs. X" video, the comments are full of people complaining about Cloud needing nerfs. And it's an unfortunate truth that several highly-respected players like ESAM have said (apparently) some rather inflammatory things about Cloud being number one, or too good, etc.
I'd like to open up a discussion over it, if the forum permits.