Hi! So I am very upset. I pre-ordered my bundle way back in July, all was set. But now they emailed me and something happened with my card and they canceled my preorder. Soooooo....am I too believe that gamestop is now sold out of the product I bought in July, and there is nothing I can do about it?? Ive been trying to repurchase it for two days, and every time I try, it doesn't say it's sold out, it just gives me an error and throws me out. I am very frustrated. Please help!
I presume you pre-ordered it online? That's a weird situation by the sounds of it. I'm guessing this problem didn't come up until now, because they didn't ship it till now. Though if something happened with your card, you might not have 'bought' it technically. Were you charged back then? Does your bank at all reflect what has transpired? Hard for me to say exactly what is going on in your situation, as us on the store level are pretty disconnected with the online portion of the company (even our instore online orders operate differently).
Not sure why you're currently having problems. It does appear it is available online (not sure if shipping options exist at this very moment to get day 1 through shipping without paying a ton for it though).
For both issues, it'll be rough, but try contacting customer support. I do request you try not to be too agitated with them, as so far it doesn't sound like anyone is actively trying to screw you on their end. However, if you explain the situation (and as with any customer care service, hope you get someone who is a nice person), hopefully they can help you out some. If the issue was your bank denying the purchase though, that is technically not on GameStop. Be sure to check bank statements and such to see where your money is of course. You might not have been charged back then, or your bank might have refunded you the money.
I mean, I kind of expect gamestop to not have enough stuff and then chide you for not preordering and then try to sell you a guidebook like the internet doesn't exist. but best buy and others having no stock seems a lot weirder. could be they underestimate the appeal of the wii u bundles since its wii u
Limited editions and collectors editions are as the first name implies, meant to be limited. Though a worker shouldn't be chiding you for not pre-ordering, it is still a frustrating lesson that some customers don't seem to learn. It wouldn't be so bad, but plenty of customers get offended when we don't have a rare item in stock, acting as if it is our fault. It's a problem that they could have solved easily, but chose not to. We get people who act like they shouldn't need to be pre-order something, that something will be there regardless, even though we insist it'll be fine. It's not always that same person, but it a lot of the times feels like that's the same person who then comes in, and acts as if "I didn't know I had to pre-order it!"
So yeah, some of us are just human and tend to err a tad bit when it comes to our feelings on it. We try to insist a person pre-order something. It's a service we can do that in the end doesn't cost extra money, can get them free goodies half the time, and just adds that bit of extra safety for being able to get the item. The customer will refuse, as if we're trying to rip them off. Sometimes, we truly do believe we're offering a nice deal, a legitimate gift or aid to the customer, only to be turned down. It's demoralizing... and then to deal with people who are upset, sad, or whatever because they didn't take our aid sort of feels sucky.
Again, we're human. I agree, an employee shouldn't chide you. However, we do have feelings, and we can feel threatened or insulted depending on the situation. We do what we can to help, only to be yelled at for not helping, and for not helping at the same time. Also try to remember we're a corporation with many employees, plenty paid just minimum. Where there are bad stores with employees with bad attitudes, that's not all of us. Some of us suited, but some of us are also not paid enough to be a 24/7 perfect person.
As for guidebooks, sometimes they're worth it to some. I remember always being low on Skyrim guides, because people really do appreciate the pictures and such for it. That being said, of course guidebooks are silly (specially for games like Mario Kart), but there are still people who wouldn't want to go online for that stuff. We're also required a lot of the time to push that stuff, as that's what the bosses want.
As for our low stock, I can't say if GameStop does that on purpose or not. Seems weird to limit your sales on a item if you don't have to. A lot of it is on Nintendo's side as well probably. I do hear that Best Buy has gotten access to extras. There is still a chance GameStop will have extras (for the sake of balancing sales, GameStop seems to enjoy segmenting stock and keeping a lot to the side to sell online).
If I was you I'd have went into the store I preordered the game from as soon as I got that information and demand to keep the pre-order of what I paid for. That is totally unacceptable. Don't go aggro at them but be very very firm, in the I am not taking any **** from anyone style. And see what they will do for you to rectify the issue.
You deserve better customer service and you should demand it.
They are normal people on the other end of the register, and for the most part are probably unrelated to whatever went wrong, so being kind a courteous is best. Us who are in the store do not send emails to customers. It sounds like he ordered it online, not in store though. Something happening to his card now, would not effect money he put down on the game. Either it's paid for in store, or her ordered online and the card only now was going to be charged.
You also do not need to "demand" your money back. A pre-order doesn't make it so you have to pick up said product, and doesn't mean we just keep your money if you can't get it. It's always "Your" money, you just have it down on a deposit. The person at the register might try to convince you to change it to something else, but it is still your money, and you can have it back.
Sorry if I'm sounding like a huge apologist. Again, in any of your situations, you might have the worst GameStops around. I've heard the horror stories, and know plenty exist. However, I think at times some people do forget that a regular Joe or Jolene is working behind the counter at any place of retail... someone who has very few hands in controlling a worldwide company operates, one who is able to make a simple mistake, one who will have a pretty bad day if they're yelled at or hated, just because a situation out of their hands came up.