pikachun00b7
Smash Lord
Bailey, that is extremely funny.
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I hate bosses like those. It's absolutely normal to reply to an ******* when you get insulted on your turf for doing your job especially an angry mother who probably won't come back anyway to that store. You're not loosing market when you insult someone, it's not like they'll discuss with their family and friends on how they've been badly received at "x" store because they acted like douchebags.If I was your supervisor, I wouldn't get you into any real trouble, but I would definitely have a short talk with you about keeping your cool, not being smart with the customers, etc.
I agree that it's normal, and even justified. But Bailey could have said something like, "I'm sorry ma'am, but this one is already reserved. There's a real shortage during the holidays for this item, but here are some tips for how to get one as soon as possible: ...." While it takes more self-control and it doesn't give Bailey, who has been working for 12 hours during the busiest time of the year, a chance to vent at an angry, stupid customer, it makes everything nicer.I hate bosses like those. It's absolutely normal to reply to an ******* when you get insulted on your turf for doing your job especially an angry mother who probably won't come back anyway to that store. You're not loosing market when you insult someone, it's not like they'll discuss with their family and friends on how they've been badly received at "x" store because they acted like douchebags.