Disc-read error with Brawl. THIS IS WHY.

Raptorbite · Mar 9, 2008

SHORT ANSWER: Your Wii's lens is too dirty to read dual layered discs, send it too Nintendo to have it cleaned free of charge. Call Customer Service at 1-800-255-3700 or go to support.nintendo.com - http://www.nintendo.com/consumer/repair/repair_form_us_ssbb.jsp or you could try canned air since it is safe around electronics.

I work at Best Buy and was told to hand out copies of a notice from Nintendo with every copy of Brawl that we sell.
Straight from Nintendo:

"Nintendo Marketing Update
March 5, 2008

Dear Nintendo Customer,

Nintendo of America has received some reports that a very small percentage of Wii consoles cannot properly read the dual-layered disc for the new Super Smash Bros. Brawl game. Upon examination, Nintendo has preliminarily determined that this disc-read error is caused by the soiling of the consoles' optical lens by environmental factors such as excessive dust and cigarette smoke. Nintendo is offering to clean these systems free of charge, and recommends that consumers do not attempt to clean the systems on their own. Information regarding the cleaning service can be found at support.nintendo.com or by calling customer service at 1-800-255-3700.

Sincerely,
Nintendo of America Inc.

Scott Bell
Director of Channel Marketing"

Tampering with your Wii while trying to clean it may void the warranty so I don't suggest doing that.

Yeah it sucks but at least Nintendo is doing the right thing and fixing it free of charge.

Raptorbite · Mar 9, 2008

Seriously guys, we dont need a million posts about this thing.

CO18 · Mar 9, 2008

Thanks for posting this. I dont have the problem but people who do need to see this.

schlepboogie · Mar 9, 2008

to the ******* who said, we dont need a million threads about this. some people are having this problem and out of all the ****ing posts about it, this one was the most informitive, so shut your ****ing mouth or i will kill your whole ****ing family and eat your babies.

AtticusFinch · Mar 9, 2008

My warrenty is expired, so should i just try to fix it myself anyway? Or is it free for everyone who sends it it?

DarkKnight077 · Mar 9, 2008

AtticusFinch said:
My warrenty is expired, so should i just try to fix it myself anyway? Or is it free for everyone who sends it it?

Just send the disk only. Not the Wii. I've already called my Gamestop.

Whiteface · Mar 9, 2008

Is there any other effective way to clean the lens besides sending it back?

DarkKnight077 · Mar 9, 2008

Whiteface said:
Is there any other effective way to clean the lens besides sending it back?

Well you could blown in the system. Try that? I mean it is a Nintendo console..

AtticusFinch · Mar 9, 2008

DarkKnight077 said:
Just send the disk only. Not the Wii. I've already called my Gamestop.

How could that help? The disk is fine, the lens needs cleaning. What is your reasoning for that?

EON_MagicMan · Mar 9, 2008

If this happens to me, I will **** enough bricks to build a house. Enough bricks to build a mansion. Some of my **** will be so watery, in fact, that I will be able to use it to cement the bricks together, with a trowel made of my own sculpted ****.

Jael Irish · Mar 9, 2008

http://www.bestbuy.com/site/olspage.jsp?skuId=5216081&st=dvd+cleaner&type=product&id=1051384652107

Try something like this if your having problems, if you need a better one just search for lens cleaning DVD's.

Whiteface · Mar 9, 2008

EON_MagicMan said:
If this happens to me, I will **** enough bricks to build a house. Enough bricks to build a mansion. Some of my **** will be so watery, in fact, that I will be able to use it to cement the bricks together, with a trowel made of my own sculpted ****.

Well I think we all know what business you're going into.

DarkKnight077 said:
Well you could blown in the system. Try that? I mean it is a Nintendo console..

Lolz. Thats the truth, its a ninty system so I guess that HAS so work right? I'll probably use a lens cleaner.

PeachFan · Mar 9, 2008

Jael Irish said:
http://www.bestbuy.com/site/olspage.jsp?skuId=5216081&st=dvd+cleaner&type=product&id=1051384652107

Try something like this if your having problems, if you need a better one just search for lens cleaning DVD's.

That won't work because the player has to play a certain track on the disc for the brushes on the disc to clean the lens. Since the Wii does not support standard CD/DVD playback, it is impossible to play the correct cleaning track.

SlashMolder · Mar 9, 2008

Well I have the problem. I hope this doesn't take too long. After all this time waiting too.

Lin_ · Mar 9, 2008

Gack o.o
Now I'm really scared.
My Wii had problems reading the Fire Emblem amd MP3 discs as well >< and the worst thing is, I live in HK, so it's kind of hard to get it fized by Nintendo...
I hope it works ><

Weed · Mar 9, 2008

if i get brawl later today and this happens ima be mighty pissed

PeachFan · Mar 9, 2008

Lin_ said:
Gack o.o
Now I'm really scared.
My Wii had problems reading the Fire Emblem amd MP3 discs as well >< and the worst thing is, I live in HK, so it's kind of hard to get it fized by Nintendo...
I hope it works ><

Ouch... good luck man.

EggSucker · Mar 9, 2008

Nintendo said a small percentage of Wii's might have this problem but it feels like it's alot more.

EON_MagicMan · Mar 9, 2008

EggSucker said:
Nintendo said a small percentage of Wii's might have this problem but it feels like it's alot more.

Of course they're going to say a 'very small percentage'. Your ISP probably doesn't have outages, either, just 'unscheduled maintenance'.

IsmaR · Mar 9, 2008

This happened to me....now I got to send in my Wii?(pun not intended)
Dammit...

captainfalconmute · Mar 9, 2008

im slightly worried now...

noone in my house smokes so theres no danger there, but i do occasionally find a lot of dust resting on the top of my wii.

how much chance is there that enough dust will get in to stop brawl working? i cant see how much dust could gain access to the lens.

Darkraid · Mar 9, 2008

I got the same problems, except mine is the japanese version. Sent my wii for repairs, the guys said two days, now a week has already passed, but they still havent fix yet.

IsmaR · Mar 9, 2008

Darkraid said:
I got the same problems, except mine is the japanese version. Sent my wii for repairs, the guys said two days, now a week has already passed, but they still havent fix yet.

Seriously??!? Damm...
Man, two years of waiting, just for this to happen :|

EggSucker · Mar 9, 2008

EON_MagicMan said:
Of course they're going to say a 'very small percentage'. Your ISP probably doesn't have outages, either, just 'unscheduled maintenance'.

Lol good point.

Jellybelly · Mar 9, 2008

I've heard that a gas duster AKA canned air is meant to help. It's designed specifcally to clean electronics, either open up your wii and clean it that way or simply shove it nozzle through the disc opening.

I'm pretty certain that my wii will be affected, despite not lighting an incence stick in my room for about 6 week I'm pretty certain that my wii will be affected.

Darkraid · Mar 9, 2008

Do u know that a third of wii cannot read the disc. The ratio is 3:1

EON_MagicMan · Mar 9, 2008

Darkraid said:
Do u know that a third of wii cannot read the disc. The ratio is 3:1

Where are you getting that number?

**EDIT

While I understand this is an english language forum, why had we not heard about this problem being so widespread until now?

Surely this problem would be equally rampant in Japan? If it was truly all that common, wouldn't we know about it already?

Darkraid · Mar 9, 2008

The guy from a store that sells brawl. It's that serious

lazychi · Mar 9, 2008

I have the same problem but i have a question. I have a wii key installed for when i was playing the Japanese Version, should i still send it in?

Darkraid · Mar 9, 2008

No, modded wii cannot be sent. They will keep it! Just kidding. But the answer is still no.

EggSucker · Mar 9, 2008

lazychi said:
I have the same problem but i have a question. I have a wii key installed for when i was playing the Japanese Version, should i still send it in?

Don't you think Nintendo will wonder why you have that in the first place?

captainfalconmute · Mar 9, 2008

do you need a warranty in order to send your wii in to nintendo?

Jellybelly · Mar 9, 2008

I think the game is the warranty/proof of purchase, you have to send them both.

GAS DUSTER WIKIPEDIA PAGE

http://en.wikipedia.org/wiki/Canned_air

for those that are interested.

EggSucker · Mar 9, 2008

Jellybelly said:
I think the game is the warranty/proof of purchase, you have to send them both.

GAS DUSTER WIKIPEDIA PAGE

http://en.wikipedia.org/wiki/Canned_air

for those that are interested.

Oh! I acctually have one of those. I think I'll try using that if my Brawl disc decides to not work.

ICANTCOUNT123456 · Mar 9, 2008

Holy ****, if this happens to me, i will honestly call up nintendo and cuss my *** off... because those stupid ***es should have tested this stuff out

Jellybelly · Mar 9, 2008

http://boards.gamefaqs.com/gfaqs/genmessage.php?board=928518&topic=41859622

Guy says he got his brawl to work using canned air? Believable?

EggSucker · Mar 9, 2008

It's worth a try anyway.

Jellybelly · Mar 9, 2008

My thoughts exactly

I'm no electronics expert but in the case of canned air you really have nothing to lose. It's used on electronics alot and it leaves no residue.

I've also heard someone say that they ran there disc under the tap (!) and it worked. THAT is something I wouldn't wanna try.

EggSucker · Mar 9, 2008

...That is defiantly something I wouldn't try either rofl. I mean, I'll try a few solutions on my own but if I can't get it working after that, I'll just send it in. Because I'd rather not ruin my Wii and have to buy a new one, not all of us are made of money.

Darkraid · Mar 9, 2008

What do u mean uner the tap? Running water?

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