I remember when me and my friends got DS when they first came out. My screen ripped off, and all my friend's shoulder buttons were not working. Meanwhile, my two Gameboy are still working 100% well, even though they went through worse than my other consoles.
But yea, the customer support lmao. My suggestion is to keep calling them until you find a good one, but it's awkward on the phone. I remember when I used to play an online game, I would get on a chat with a bunch of friends and contact the support, finding excuses to get free currency for the game - and it worked. Good old times.
Nowadays Nintendo seems to be unreachable though. Trying to contact support is like going through a maze to discourage you.
Tell me about it, man. I went through, and I am not exaggerating,
four DS Lites before I found one that was not messed up in some manner without my doing. I took one to a repair shop because none of my games were playing, and when they gave back my DS they said there was nothing wrong with it, and even they didn't know why it didn't work (still got charged). The one I have now I have had for years, and thankfully still works perfectly. I had my 3DS XL for about a year before the buttons quit working (it was one week over warranty when it happened, just my luck), and now the Circlepad ripped, although that's replaceable. I hadn't damaged the 3DS at all and the buttons actually started to act up during a week of inactivity with the system.
The person I talked to consistently interrupted me and cut our conversation short. I was as respectful as possible, and even after saying, "Have a good day," he mumbled, "Mmhm," and waited for me to hang up. He did not provide me with his name, though I probably wouldn't have done anything anyway. Whatever, maybe he was having a bad day.
I'm considering just buying a New 3DS. Do you know of any upcoming handheld systems in the 3DS family? With my luck, I'll buy a New 3DS the day before the new handheld is announced. Just want to be sure.
